Help Center

Are you interested in discovering why fiber alignment is important? Are you unsure what to do with your empty Cryogen bottles? The answers to these questions and more can be found below. Please do not hesitate to contact us for assistance, if you cannot locate an answer to your question.

Payment and Shipping Questions

Does Laser Scientific offer payment terms?

We require prepayment for all in-house services and product purchases. Ten-month payment terms are available on Gold Service Agreements. On-site service requires credit card pre-authorization

When will my order ship?

Orders placed by 2:00 PM CST Monday through Friday (excluding holidays) will ship out the same day. Orders placed on Saturday/Sunday will ship out the next business day.

What payment methods are available?

We accept all major credit cards, as well as wire transfer payments and ACH transfers. Please contact us for more information on any of these options.

What is the transit time for UPS Ground Shipping to my location?

The picture below shows approximate UPS Ground time-in-transit from our location.

What is your return policy?

All returns must be sent in for evaluation prior to being approved for a refund. Laser Scientific charges a restocking fee for returned products of 15-25%. This fee simply attempts to recover our costs. For laser optics we have a ‘no return’ policy. This includes lenses, fiber optics, windows, and some other products.

Do you offer discounts?

Yes, we offer discounts based on volume and revenue levels. In addition, we also offer weekly specials via Facebook and Twitter. Please contact our sales team today for more information.