Orders placed by 2:00 PM CST Monday through Friday (excluding holidays) will ship out the same day. Orders placed on Saturday/Sunday will ship out the next business day.
Laser Scientific uses UPS as our preferred carrier. Upon completing your order, you will received an emailed order confirmation. A shipment confirmation email, including tracking information, will be sent to you by UPS once the shipment has been created.
We believe that all reasonable efforts are made to ensure each and every shipment arrives in your hands safely and as you ordered it. If unforeseen problems such as weather, occurrence with the carrier, or with Laser Scientific and our ability to ship your products are delayed, feel free to contacts us. We will make every effort to ensure your shipment meets your expected delivery requirements.
Laser Scientific will not validate the authenticity of individuals requesting shipment tracking information, nor does it guarantee or warrant the authenticity of such a request, the requestor’s message, or the accuracy of any verbal tracking update.
All material to be returned to Laser Scientific must have an RMA number assigned. For proper return credit, please call to have the RMA number issued. Without this RMA number Laser Scientific cannot be responsible for the returned shipment or its contents. Further, Laser Scientific will not be responsible for any such shipments, CODs, etc.
Laser Scientific charges a restocking fee for returned products of 15-25%. This fee covers the evaluation and testing of the returned item. For laser optics we have a ‘no return’ policy. This includes lenses, fiber optics, and windows.
Generally, products such as optics cannot be tested fully following their return, and we have no way of determining the extent of usage.